CAREERS
At Suit Society, we’re looking for passionate individuals to join our growing team in Australia and abroad. As part of our dynamic business, you’ll play a key role in delivering exceptional customer service and world-class tailoring. We take our craft seriously, but we also value a down-to-earth, collaborative environment where you can grow and develop your career, with opportunities for advancement both locally and internationally. If you're passionate about menswear and eager to be part of something special, we'd love to hear from you.
CURRENT OPPORTUNITIES
Job Advertisement: Customer Experience Manager
Location: Brisbane, QLD
Company: Suit Society
At Suit Society, we believe every customer deserves the perfect tailored experience. We’re on the lookout for a dynamic and passionate Customer Experience Manager to join our growing team in Brisbane. If you’re someone who thrives on delivering exceptional service, loves working with people, and has a keen eye for detail, this could be the perfect role for you!
About Us
Suit Society is not just a suit retailer — we’re a community dedicated to making our customers look and feel their best. We specialize in bespoke tailoring, offering premium-quality suits with personalized service that goes beyond the typical shopping experience. Our goal is to redefine what it means to wear a suit, making every customer feel like they’re stepping into their best self.
What You'll Do:
As the Customer Experience Manager, you will be the driving force behind creating exceptional experiences for our clients, ensuring every touchpoint reflects the high standards of our brand. Your responsibilities will include:
- Leading the Customer Experience: Oversee the customer journey from first contact to final fitting, ensuring smooth, seamless, and personalized interactions.
- Team Leadership: Manage, train, and inspire our customer-facing team members to consistently provide an outstanding experience.
- Problem Resolution: Handle customer inquiries, complaints, and feedback with professionalism, turning challenges into opportunities for improvement.
- Brand Ambassador: Be the voice of Suit Society in all customer interactions, ensuring that every client feels valued and understood.
- Operational Excellence: Work closely with store management to streamline processes and improve customer satisfaction metrics.
- Continuous Improvement: Use feedback and insights to drive service enhancements and elevate the overall customer experience.
What We're Looking For:
- Experience: 3+ years in a customer-facing leadership role, ideally in retail or luxury fashion. Experience in a tailored clothing or bespoke suit environment is a plus.
- Customer-Focused: A passion for delivering extraordinary service and going above and beyond to meet customer needs.
- Leadership Skills: Strong ability to motivate, mentor, and develop a team, with excellent communication skills.
- Problem-Solver: A calm, solutions-oriented approach to managing complex customer situations.
- Attention to Detail: You understand the importance of every little detail in creating a premium customer experience.
- Positive Attitude: A friendly, approachable demeanor with a genuine passion for people and service excellence.
Why Suit Society?
- Culture: A supportive, inclusive, and collaborative work environment where your contribution truly matters.
- Growth: As a rapidly growing company, there’s plenty of opportunity to advance your career.
- Incentives: Competitive salary, performance-based bonuses, and generous staff discounts on our premium products.
- Location: Enjoy the vibrant city of Brisbane with our boutique location at the heart of the retail scene.
If you're ready to join a company where customer experience is everything and you're passionate about luxury fashion, we'd love to hear from you. Bring your expertise, enthusiasm, and vision to Suit Society and help us continue to redefine tailored fashion.
How to Apply:
Please send your resume and a cover letter outlining why you’re the perfect fit for this role to customercare@suitsociety.com.au.
Suit Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Advertisement: Area Sales Manager
Location: Canberra, ACT
Company: Suit Society
At Suit Society, we are redefining the art of tailoring, creating bespoke suits that make every customer look and feel their best. We’re on the hunt for an ambitious and results-driven Area Sales Manager to lead our efforts in expanding our presence in Canberra. If you have a strong background in sales, customer acquisition, and a passion for high-quality fashion, we want you on our team!
About Us
Suit Society is not just about suits; it’s about crafting an experience. With our focus on custom tailoring, we offer the finest fabrics and a personalized approach that ensures each customer gets the suit that fits both their body and lifestyle. We’re committed to providing every client with a tailored experience that’s unmatched in the industry.
What You'll Do:
As the Area Sales Manager in Canberra, you’ll be responsible for driving sales, acquiring new customers, and ensuring that Suit Society’s standards of excellence are maintained across all customer touchpoints. Your role will include:
- Customer Acquisition: Lead efforts to attract and build relationships with new customers, expanding Suit Society’s presence within Canberra’s luxury fashion market.
- Sales Leadership: Develop and execute local sales strategies to meet and exceed revenue targets, while ensuring the delivery of an exceptional customer experience.
- Client Engagement: Maintain long-term relationships with both new and existing customers, providing expert guidance on fabric selection, style advice, and the overall tailoring process.
- Team Collaboration: Work closely with the Brisbane-based team to ensure consistency in customer service, product offerings, and sales operations.
- Performance Tracking: Measure sales performance, customer satisfaction, and product trends, using this data to drive improvements and refine sales strategies.
- Product Knowledge & Fabric Expertise: Become the local expert on the fabrics we offer, educating customers on the quality, benefits, and care of our materials to enhance the buying experience.
- Customer Service Excellence: Lead by example in delivering superior service, ensuring all customer inquiries, feedback, and concerns are addressed with professionalism and care.
What We’re Looking For:
- Sales Experience: 3+ years in a sales or customer-facing role, ideally in luxury retail, fashion, or bespoke tailoring. Proven track record of achieving sales targets and driving customer acquisition.
- Leadership Abilities: Experience in leading sales teams or working independently to drive results, with a strong focus on customer satisfaction and performance.
- Product Knowledge: Strong understanding of fabric types, tailoring techniques, and the finer details of luxury fashion.
- Customer-Centric: Passionate about building lasting relationships with customers and delivering tailored solutions.
- Data-Driven: Comfortable using metrics to measure performance and adjust strategies in real-time.
- Self-Starter: Highly motivated and driven, with the ability to work independently and take ownership of the area’s success.
- Excellent Communication Skills: The ability to convey information clearly, both to customers and team members, and to negotiate with confidence.
Why Suit Society?
- Culture: A supportive, dynamic team where your ideas and contributions are valued.
- Career Growth: As a growing brand, we offer opportunities for personal and professional advancement.
- Competitive Salary & Incentives: Attractive salary package with performance-based bonuses and incentives.
- Premium Products: Generous staff discounts on our world-class bespoke suits and tailoring services.
- Location: Enjoy working in Canberra, with the ability to shape the customer experience and build the Suit Society brand in this key area.
If you're driven, passionate about fashion, and eager to lead the charge in expanding Suit Society’s presence in Canberra, we want to hear from you!
How to Apply:
Please send your resume and a cover letter detailing why you're the right fit for this role to customercare@suitsociety.com.au
Suit Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Advertisement: Area Sales Manager
Location: Melbourne, VIC
Company: Suit Society
At Suit Society, we are redefining the art of tailoring, creating bespoke suits that make every customer look and feel their best. We’re on the hunt for an ambitious and results-driven Area Sales Manager to lead our efforts in expanding our presence in Melbourne. If you have a strong background in sales, customer acquisition, and a passion for high-quality fashion, we want you on our team!
About Us
Suit Society is not just about suits; it’s about crafting an experience. With our focus on custom tailoring, we offer the finest fabrics and a personalized approach that ensures each customer gets the suit that fits both their body and lifestyle. We’re committed to providing every client with a tailored experience that’s unmatched in the industry.
What You'll Do:
As the Area Sales Manager in Melbourne, you’ll be responsible for driving sales, acquiring new customers, and ensuring that Suit Society’s standards of excellence are maintained across all customer touchpoints. Your role will include:
- Customer Acquisition: Lead efforts to attract and build relationships with new customers, expanding Suit Society’s presence within Melbourne's luxury fashion market.
- Sales Leadership: Develop and execute local sales strategies to meet and exceed revenue targets, while ensuring the delivery of an exceptional customer experience.
- Client Engagement: Maintain long-term relationships with both new and existing customers, providing expert guidance on fabric selection, style advice, and the overall tailoring process.
- Team Collaboration: Work closely with the Brisbane-based team to ensure consistency in customer service, product offerings, and sales operations.
- Performance Tracking: Measure sales performance, customer satisfaction, and product trends, using this data to drive improvements and refine sales strategies.
- Product Knowledge & Fabric Expertise: Become the local expert on the fabrics we offer, educating customers on the quality, benefits, and care of our materials to enhance the buying experience.
- Customer Service Excellence: Lead by example in delivering superior service, ensuring all customer inquiries, feedback, and concerns are addressed with professionalism and care.
What We’re Looking For:
- Sales Experience: 3+ years in a sales or customer-facing role, ideally in luxury retail, fashion, or bespoke tailoring. Proven track record of achieving sales targets and driving customer acquisition.
- Leadership Abilities: Experience in leading sales teams or working independently to drive results, with a strong focus on customer satisfaction and performance.
- Product Knowledge: Strong understanding of fabric types, tailoring techniques, and the finer details of luxury fashion.
- Customer-Centric: Passionate about building lasting relationships with customers and delivering tailored solutions.
- Data-Driven: Comfortable using metrics to measure performance and adjust strategies in real-time.
- Self-Starter: Highly motivated and driven, with the ability to work independently and take ownership of the area’s success.
- Excellent Communication Skills: The ability to convey information clearly, both to customers and team members, and to negotiate with confidence.
Why Suit Society?
- Culture: A supportive, dynamic team where your ideas and contributions are valued.
- Career Growth: As a growing brand, we offer opportunities for personal and professional advancement.
- Competitive Salary & Incentives: Attractive salary package with performance-based bonuses and incentives.
- Premium Products: Generous staff discounts on our world-class bespoke suits and tailoring services.
- Location: Enjoy working in Melbourne, with the ability to shape the customer experience and build the Suit Society brand in this key area.
If you're driven, passionate about fashion, and eager to lead the charge in expanding Suit Society’s presence in Melbourne, we want to hear from you!
How to Apply:
Please send your resume and a cover letter detailing why you're the right fit for this role to customercare@suitsociety.com.au.
Suit Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOIN THE SUIT SOCIETY TEAM
At Suit Society, we’re passionate about the art of menswear and craftsmanship. If you share our love for style and tailoring, we’d love to hear from you. Whether you're an expert in the field or simply passionate about it, there’s always room for talented individuals like you.
Reach out to us at customercare@suitsociety.com.au with your CV and a brief description of what you can bring to the team. We look forward to hearing from you!