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Privacy Policy

Last Updated: 04/01/2025

At The Suit Society Pty Ltd (“Suit Society”, “we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our website or services, you agree to the terms set out in this Privacy Policy.

1. Introduction

This Privacy Policy applies to the collection, use, and handling of your personal information by The Suit Society Pty Ltd (ACN 160 285 558). We are the data controller of your personal information. If you have any questions or concerns about your privacy, please contact us via email at customercare@suitsociety.com.au.

2. Consent

By using our website www.suitsociety.com.au (the “Website”), you consent to the collection, use, and dissemination of your personal information in accordance with this Privacy Policy and as otherwise permitted by the Privacy Act 1988 (Cth). If you do not agree with the terms of this Privacy Policy, please do not use our Website or services.

3. What Information We Collect

We collect both personal and non-personal information when you interact with our Website. This information may include:

3.1. Personal Information

We may collect the following personal information when you use our Website:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and other details you provide during account registration.
  • Payment Information: Credit/debit card details or other financial information used for transactions.
  • Order History: Information about your purchases and transactions.
  • Measurements and Fit Data: Specific details regarding your measurements for custom-made suits.
  • User Activity: Information on how you use the Website, such as pages visited, actions taken, and browsing history.

3.2. Non-Personal Information

We also collect non-personal information, which may include:

  • Device Information: The type of device you are using, including operating system and browser details.
  • Usage Data: Your IP address, referring/exit pages, and browser type.
  • Cookies and Tracking Technologies: We use cookies to track user activity and enhance your experience on our Website.

4. Why We Collect Your Information

The personal information we collect is used for various purposes, including:

4.1. To Provide and Manage Our Products and Services

We use your personal information to:

  • Process and complete orders for the products you select.
  • Communicate with you about your orders, including shipping, delivery, and customer service.
  • Personalise your experience and provide relevant product recommendations.
  • Offer tailored customer support based on your preferences and order history.

4.2. To Send Marketing Communications

We may send you promotional communications, newsletters, and updates about new products, events, and special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

4.3. To Improve Our Services

We use your information to:

  • Improve the functionality and user experience of our Website.
  • Conduct research and analysis to improve our product offerings and customer service.

4.4. To Comply with Legal Obligations

We may need to disclose your personal information to comply with legal obligations, such as responding to government requests, legal claims, or court orders.

5. Sharing Your Information

5.1. With Third Parties

We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: Third-party companies that assist us with payment processing, order fulfilment, website hosting, data storage, and customer support.
  • Legal Compliance: We may disclose your personal information to comply with a legal obligation or government request.
  • Other Business Purposes: If necessary, to protect our rights, enforce our terms and conditions, or protect the safety of our users.

5.2. International Transfers

Some of the third-party service providers we use may be located outside of Australia. By providing your personal information, you consent to the transfer of your data to countries where these service providers operate, including jurisdictions that may have different data protection laws.

5.3. Non-Personal Information

We may share aggregated or non-personally identifiable information (e.g., browsing behaviour, website usage data) with third parties for research, analytics, or marketing purposes.

6. Security of Your Information

We implement a variety of security measures to safeguard your personal information. These measures include encryption, secure servers, and regular monitoring of our systems. However, no data transmission or storage method can be guaranteed to be 100% secure, and we cannot assure complete security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your use of our Website and improve your browsing experience. Cookies are small files placed on your device that allow us to track usage patterns, personalise content, and remember preferences. You can disable cookies through your browser settings, but this may affect the functionality of the Website.

8. Accessing, Correcting, and Deleting Your Information

8.1. Access and Correction

You can access, update, or correct the personal information we hold about you at any time by logging into your account or by contacting us directly. We will take reasonable steps to ensure that your personal information is accurate, complete, and up to date.

8.2. Deletion

If you wish to delete your personal information or close your account, please contact us. We will comply with your request unless we are required to retain certain information for legal or business purposes.

9. Third-Party Links

Our Website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to read their privacy policies before interacting with them.

10. Complaints and Disputes

If you have any concerns or complaints regarding our privacy practices, please contact us at customercare@suitsociety.com.au. We will investigate your concern and respond promptly.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions or concerns about how we handle your personal information, or if you wish to exercise your rights regarding your data, please contact us:

Post:
The Suit Society Pty Ltd
35 Dover Street
Albion, QLD 4010, Australia

Email:
customercare@suitsociety.com.au

By using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.